789ewin Privacy Policy

1 Who We Are

789ewin is a PAGCOR-regulated online gaming platform operated for Filipino players across the Philippines and accessible at https://789ewin.bet. References to "789ewin", "we", "us", or "our" throughout this Privacy Policy refer to the 789ewin platform and its operating entity.

789ewin acts as the Personal Information Controller in respect of the personal data it collects from players and site visitors, as defined under Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines (the "DPA") and its Implementing Rules and Regulations.

We are committed to processing your personal data lawfully, fairly, and transparently, and only to the extent necessary for the purposes described in this Privacy Policy.

2 Data We Collect

Depending on how you interact with the 789ewin platform, we may collect and process the following categories of personal data:

3 How We Collect Your Data

789ewin collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Collection: Technical data collected automatically when you access the 789ewin platform, including IP address, device identifiers, session data, and cookies. This data is collected through our web servers and analytics infrastructure.
• Third-Party Sources: Where necessary for KYC or fraud prevention purposes, we may receive data from identity verification service providers, payment processors (such as GCash or Maya), or PAGCOR's player database.
• Public Sources: In limited circumstances related to fraud investigations or AML compliance, we may consult publicly available data sources such as government registries or court records.

4 How We Use Your Data

789ewin uses your personal data only for legitimate, clearly defined purposes. The primary purposes for which we process your data are:

• Account Management: Creating and maintaining your 789ewin player account, verifying your identity and age (you must be 21 or older), and managing your account settings and preferences.
• Service Delivery: Enabling you to access and use all gaming products on the platform, including slots, live casino, sports betting, bingo, and more.
• Financial Transactions: Processing deposits and withdrawals via GCash, Maya, BDO, BPI, Metrobank, and other supported Philippine payment channels, and maintaining accurate transaction records.
• Legal and Regulatory Compliance: Meeting our obligations under PAGCOR regulations, the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), and other applicable Philippine law.
• Responsible Gaming: Monitoring gaming patterns to identify potentially problematic behaviour, enforcing deposit limits and self-exclusion requests, and providing player protection interventions where necessary.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, account takeovers, money laundering, and other prohibited conduct on the platform.
• Customer Support: Responding to your queries, resolving complaints, and maintaining records of support interactions for quality assurance.
• Platform Improvement: Analysing aggregated usage data to improve the 789ewin gaming experience, fix technical issues, and develop new features.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have consented to receive such communications. You may opt out at any time.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012 of the Philippines, 789ewin processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — that is, to provide you with gaming services, process your transactions, and maintain your account.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing conditions, AMLA reporting obligations, and KYC requirements.
• Legitimate Interests: Processing conducted for the legitimate interests of 789ewin or our players, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Data

789ewin does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment Processors: GCash, Maya, BDO, BPI, Metrobank, and other Philippine payment service providers require certain identity and transaction data to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers that assist us in verifying your identity, age, and document authenticity in compliance with PAGCOR requirements.
• Gaming Software Providers: Game studios and live casino operators whose games are integrated into the 789ewin platform may receive session and gaming data necessary to deliver their products.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, including the Anti-Money Laundering Council (AMLC), as required by law or upon receipt of a valid legal order.
• IT and Infrastructure Providers: Cloud hosting, cybersecurity, and platform infrastructure providers operating under strict data processing agreements that prohibit them from using your data for any purpose other than providing services to 789ewin.
• Professional Advisers: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations.

7 Cookies & Tracking Technologies

The 789ewin platform uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and help us understand how the platform is used. A cookie is a small text file placed on your device when you visit our site.

We use the following types of cookies:

• Strictly Necessary Cookies: These are essential for the platform to function. They enable core features such as maintaining your login session, processing transactions, and applying your account settings. These cookies cannot be disabled.
• Performance Cookies: These collect anonymised information about how visitors use the 789ewin platform — for example, which pages are visited most often. This data helps us improve site performance and user experience.
• Functionality Cookies: These remember your preferences — such as language settings or game lobby filters — so you do not need to re-enter them each visit.
• Security Cookies: Used to detect fraudulent account activity, prevent unauthorised access, and support our platform integrity systems.

You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 789ewin platform. 789ewin does not use cookies to track your activity on third-party websites.

8 Data Retention

789ewin retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data is retained for the full duration of your account relationship with 789ewin and for a period after account closure as required by Philippine law.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years following the transaction date in accordance with AMLA and PAGCOR record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Marketing Data: If you have opted in to marketing communications, we retain your contact preferences until you withdraw consent or request deletion.
• Support Interactions: Customer support records are retained for up to three (3) years from the date of the interaction.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9 Data Security

789ewin implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction.

• Encryption: All data transmitted between your device and the 789ewin platform is encrypted using TLS (Transport Layer Security). Sensitive stored data is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to personal data within 789ewin is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and regular data privacy training.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability assessments and penetration testing.
• Incident Response: We maintain a documented data breach response plan. In the event of a personal data breach that poses a risk to affected individuals, we will notify the National Privacy Commission (NPC) and affected players within the timeframes required under the DPA.
• Third-Party Security: All service providers who process data on our behalf are contractually required to maintain security standards equivalent to or higher than our own.

10 Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 789ewin:

• Right to Be Informed: The right to know what personal data about you is being collected, how it will be used, and with whom it will be shared — as set out in this Privacy Policy.
• Right to Access: The right to request a copy of the personal data we hold about you, including information on how it has been processed.
• Right to Correction: The right to have inaccurate, incomplete, outdated, false, or unlawfully obtained personal data corrected or updated without unreasonable delay.
• Right to Erasure or Blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, or where processing is unlawful, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data, including processing for direct marketing purposes. Where objection is raised, 789ewin will cease processing unless there are compelling legitimate grounds that override your rights.
• Right to Data Portability: The right to receive a structured, commonly used copy of your personal data for transfer to another service provider where technically feasible.
• Right to Damages: The right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data.
• Right to Complain: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all verified data rights requests within fifteen (15) calendar days, or such longer period as may be permitted under applicable law where the request is complex.

11 Minors and Age Restriction

During the registration process, all players are required to confirm that they are at least 21 years of age and to submit valid government-issued identification as part of KYC verification. Where we discover — at any point — that a player is under 21, we will immediately suspend the account, void any remaining balance attributable to underage play, and delete the minor's personal data as required by law.

If you are a parent or guardian and believe that a minor has registered on the 789ewin platform using false information, please contact us immediately at [email protected] so that we may take prompt action.

We strongly recommend that parents and guardians install parental control software on devices that may be accessible to minors to prevent unauthorised access to online gaming platforms.

12 International Data Transfers

The 789ewin platform primarily stores and processes personal data within the Philippines. However, in certain circumstances — for example, where we use cloud infrastructure providers or gaming software partners whose data centres are located outside the Philippines — your personal data may be transferred to and processed in other countries.

Where such transfers occur, 789ewin ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses binding the recipient to data protection standards equivalent to those required under the DPA.
• Transfers only to jurisdictions that the National Privacy Commission has determined to provide an adequate level of data protection.
• Implementation of additional technical security measures where required.

By using the 789ewin platform, you acknowledge and consent to the transfer of your personal data in the circumstances described above, subject always to the protections set out in this Privacy Policy.

13 Changes to This Privacy Policy

789ewin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new services, regulatory requirements, or for other operational reasons. The date of the most recent revision will always be displayed at the top of this page.

Where changes are material — meaning they significantly affect your rights or the way we use your personal data — we will notify registered players by email to the address associated with their account or via a prominent notice on the platform, with at least seven (7) days' advance notice before the changes take effect.

Minor updates, such as corrections of typographical errors or clarifications that do not substantively alter the scope of data processing, may be made without prior notice and take effect immediately upon publication.

Your continued use of the 789ewin platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the platform and may request account closure as described in our Terms & Conditions.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 789ewin processes your personal data, please contact our Data Protection Officer (DPO) or customer support team:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that your data protection rights have been violated and you are not satisfied with our response. The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012.

789ewin is committed to resolving all data privacy concerns fairly and transparently. We encourage you to contact us first so we have the opportunity to address your concern before you escalate to the NPC or any other authority.